Last Updated: December 6, 2024
1. Definitions
- “Service” refers to our AI-powered customer support automation platform
- “Customer” refers to the organization or entity purchasing and using the Service
- “User” refers to any individual authorized by Customer to access the Service
- “Data” refers to any information processed through or stored within the Service
2. Service License
2.1. Subject to these Terms and payment of applicable fees, Customer is granted a non-exclusive, non-transferable license to:
- Access and use the Service
- Allow authorized Users to access the Service
- Integrate the Service with Customer’s existing support systems
2.2. Customer shall not:
- Resell, sublicense, or distribute the Service
- Reverse engineer or attempt to extract the Service’s source code
- Use the Service to develop competing products
3. Data Rights and Privacy
3.1. Customer Data Ownership
- Customer retains all rights to Customer Data
- We process Customer Data solely to provide the Service
- We will not access Customer Data except for Service provision, maintenance, or troubleshooting
3.2. AI Training
- We may use anonymized, aggregated data to improve our AI models
- No personally identifiable information will be used for AI training without explicit consent
4. Service Level Agreement
4.1. Availability
- We guarantee 99.9% uptime, excluding scheduled maintenance
- Scheduled maintenance will be communicated at least 48 hours in advance
- Service credits will be issued for downtime exceeding guaranteed levels
4.2. Support
- Technical support via email and phone
- Regular system updates and security patches
5. Security
5.1. We implement industry-standard security measures including:
- Regular security audits
- Encryption of data in transit and at rest
5.2. Customer Responsibilities:
- Maintain security of login credentials
- Report security incidents promptly
- Implement reasonable security practices
6. Payment Terms
6.1. Fees
- Billed monthly or annually as specified in Order Form for paid services
- Payment due within 30 days of invoice
- All fees are non-refundable
6.2. Changes
- 30 days notice for fee changes
- Customer may terminate if unwilling to accept fee changes
7. Term and Termination
7.1. Term
- Initial term as specified in Order Form
- Automatic renewal unless terminated with 30 days notice
7.2. Termination
- Either party may terminate for material breach
- Customer entitled to data export upon termination
- All fees due immediately upon termination
8. Limitation of Liability
8.1. Our liability shall be limited to:
- Direct damages up to 12 months of fees paid
- No liability for indirect, special, or consequential damages
- Force majeure events excluded from liability
9. Warranties and Disclaimers
9.1. We warrant that:
- Service will perform substantially as documented
- We have rights to provide the Service
- Service will comply with applicable laws
9.2. Disclaimer
- Service provided “as is” except as warranted above
- No warranty of merchantability or fitness for particular purpose
10. Governing Law
- These Terms governed by California law
- Exclusive jurisdiction in San Francisco courts
- Prevailing party entitled to reasonable attorney fees
11. Modifications
- We reserve the right to modify these Terms with 30 days notice
- Continued use after modifications constitutes acceptance
Contact
For questions about these Terms, contact legal@champ.cx